From our shelves to your doorstep

Shipping & Delivery

A simple guide to delivery areas, timelines, address updates, and what to do when a physical order needs attention.

01

Coverage

Pakistan only

02

Estimate

7–10 working days

03

Shipping

Currently free

Chapter 01

Where and when we deliver

Shipping applies only to physical editions. After payment confirmation, online editions open in your reader account and downloadable editions receive a secure email link.

Delivery within Pakistan

Physical books are currently delivered to addresses within Pakistan only. Enter a complete street address, city, and reachable phone number at checkout so the courier can complete delivery without unnecessary delay.

  • Pakistan delivery only
  • A shipping address is required for every physical order
  • Digital-only orders do not need a shipping address

Estimated delivery window

Your account shows an estimated arrival window of 7–10 working days from the order date. Working days exclude Saturdays and Sundays. Cash-on-delivery orders move forward after order confirmation; card orders move forward after Safepay verifies payment.

  • The estimate is a window, not a guaranteed appointment
  • Remote-area, weather, and courier disruptions can add time
  • Order progress is shown in My Account
View my orders

Chapter 02

Charges & order progress

The checkout summary is the final source for charges attached to your order.

Shipping charges

Physical-book delivery is currently shown as free at checkout. Your order summary displays shipping separately before you place the order, so you can review the complete total first.

Following the journey

Open My Account → Orders and select an order to see its fulfilment stage: Order placed, Processing, Shipped, or Delivered. Payment and order status appear alongside the delivery journey.

Open order history

Chapter 03

Address changes & delivery problems

A correct address is the best way to keep a book’s journey smooth.

Changing delivery details

You can edit the shipping address from the order-detail page while the order is pending or confirmed and fulfilment is still unfulfilled. The edit option disappears when packing or fulfilment begins.

  • Open My Account → Orders
  • Select the order
  • Use Change delivery details and save

Delayed, damaged, or missing delivery

If the estimated window has passed, the parcel arrives damaged, or the order is marked delivered but cannot be found, contact us with the order number. For damage, keep the original packaging and include clear photographs.

Contact support

Personal support

Your question deserves a thoughtful answer.

For order-specific help, include the email used at checkout and your order number. Please never send bank passwords, PINs, or one-time codes.

Write to us