Frequently Asked Questions

Choose an edition on a book page, select Add to cart or Buy now, then sign in or create an account to complete checkout. Your order confirmation is sent to the email address entered at checkout.

Card payment through Safepay is available for physical and digital editions. Cash on delivery is available for physical-book-only orders. Orders containing any downloadable or online edition must be paid by card through Safepay.

Choose Pay with card (Safepay) at checkout. You will be redirected to Safepay’s secure page to enter your card details. Your order is created after payment is verified, and a receipt is sent to your checkout email.

Open My Account, then Orders. You can view payment and fulfilment status, delivery details, totals, and the books included in each order.

Physical-book delivery is currently available within Pakistan. The checkout summary currently shows free shipping, and the estimated window is 7–10 working days from the order date.

Yes, while an eligible physical order is still pending or confirmed and fulfilment has not begun. Open the order in My Account and use Change delivery details. If the option is no longer shown, contact us promptly.

After card-payment confirmation, choose Read online in My Library for an online edition. For a downloadable edition, open the secure link sent to your order email and sign in with the purchasing account. One download is included; the dashboard has no download button. Opening the link does not use the allowance. Contact support for an expired link or another download attempt.

No. A digital-only order does not require a shipping address, although checkout still asks for billing and contact details for the receipt and payment updates.

Eligible pending or confirmed orders with unpaid or pending payment can be cancelled from My Account while fulfilment is still unfulfilled or not required. Once processing begins, online cancellation is no longer available and you should contact us.

Keep the book and packaging, take clear photographs, and contact us with your order number. We will review the issue and give you the correct replacement or return instructions before anything is sent back.

Sign in with the same account used for the order and check My Library first. If access is still missing after payment has been confirmed, contact us with your order number and the title of the book.

Use the contact form or email info@lailasandleen.com. Include your order number for order-specific questions, but never share bank passwords, PINs, or one-time codes.