Returns & Cancellations

A Cancel action appears for orders that are pending or confirmed, have unpaid or pending payment, and are still unfulfilled or do not require fulfilment. Open the order in My Account and review the confirmation carefully before cancelling.

• Cancellation cannot be undone
• Reserved physical stock is released
• Pending manual payment records are cancelled

An order cannot be cancelled online once payment or fulfilment has moved beyond the eligible stage. Contact us as soon as possible with your order number; the team will confirm what options remain.

Keep the book, invoice, and original packaging. Send your order number, a short description, and clear photographs of the book and parcel. Once the issue is reviewed, we will provide the appropriate replacement, return, or refund instructions.

Do not send a book back until support has confirmed the return. Unless the issue is damage or an incorrect item, the book should be unread, unused, and in its original saleable condition.

• Pack the book securely
• Include or reference the order number
• Use the return method provided by support

Digital purchases are normally final once paid access has been activated. If the wrong edition was supplied, the file is unusable, or access is missing after payment confirmation, contact us so the order and entitlement can be investigated.

Approved refunds are recorded against the original order and payment. The completion time depends on the payment route and the receiving bank. Support will confirm the outcome and any information needed from you; never send a password, PIN, or one-time code.